MY BEST BUDDY

Family Rules (Policies)

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We'll explain our current business and ordering policies on this page.

Shipping in the U.S. is by Air freight

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We will take your order by phone or by E-mail

We offer the following shipping methods: 

Air cargo through airlines to the closest large airport near you.
This has the standard fee of $250 this includes the health certificate,
air transportation and a travel kennel for you to keep.
 
Ground transportation... if you are close enough to come to us this will of course take off the shipping cost. And if you are almost close enough we might be able to meet you half way...

Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. 
 
Health guarantee... The puppy is guaranteed to be in good health at the time of delivery. Pups need to see your vet for a wellness checkup within 48 hours from the date of pick up. Then call us with the results for your file... THIS IS MANDATORY. We do not guarantee against low blood sugar, ear mites, worm, tick or fleas all of these isues are treated here, but getting a 100% clean pup anywhere is almost unheard of. Any vet bills encountered by the buyer once the pup has been delivered is the responsability of the new owner.
Pups are are exchanged in the first 48 hours if all of the following requirements are met. (This Includes Refunds)
1. The puppy is said to be unacceptable by a Vet within 48 hours of pickup.
2. There must be a written statement explaining the problem.
3. The Puppy must be returned alive within 48 hours. ( If original delivery was by air and the return is required the transportation is not refundable).
4. We do not exchange or guarantee against hypoglycimic problems.

We do not guarantee against Kennel Cough.
We do not guarantee against Coccidia.
No guarantee has been made or implied about the puppy's worthiness for breeding or showing. The purchase is for a pet only... additionally there is no guarantee for the size or color, or the quality of coat when the dog reaches adulthood.
Lastly there is no guarantee on the standing of ears when you get the pup home. Some ears need to be taped and trained for several weeks to get them to stand on their own, and some never stand , this not a congenital defect.

Do you have any questions? Send us an e-mail at:

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